Patient Charter

Our practices aim to provide high quality consistent dental care for all our patients. We maintain a strict clinical governance policy to assist us in our responsibility of delivering the highest level of care.

We promise to:

• be courteous and considerate at all times
• treat you as we would wish to be treated ourselves
• respect your wishes
• provide you with high quality, ethical dentistry
• try to keep your appointments on time and free from interruption
• give you a full explanation of your dental problems and provide information on all treatment options available
• give you a written estimate of cost for any extensive treatment plans
• maintain confidentiality and data protection laws
• deal with any suggestions or complaints quickly and efficiently

In return we expect you to:

• Be courteous and considerate to our staff and other patients.
• Treat us as you would wish to be treated yourself
• Inform us of any changes to your contact details, medical history and medication.
• Respect our clinical judgement
• Try to keep your appointments or give us 24 hours notice of cancellation
• Pay your account after each visit
• Participate in customer surveys and questionnaires.
• Tell us if you are not completely satisfied with any aspect of your care.